FAQs
Orders & Delivery
Do you deliver across Dubai?
Yes, we deliver within Dubai. Delivery availability may vary depending on your location and order size.
What delivery options do you have?
You can order directly through our website for scheduled delivery. For faster orders, usually within around 45 minutes, you can also order Here-O through delivery apps, depending on your location and app availability.
Can I schedule my order in advance?
Yes, advance orders are recommended for boxes, cheesecakes, catering, and larger quantities.
Can I send Here-O as a gift?
Yes, our donut boxes, cheesecakes, coffee boxes, and sharing sets are suitable for gifting. You may add a note or special request when ordering.
Products
Are your donuts freshly made?
Yes, our donuts are freshly crafted with our signature sourdough base, premium glazes, fillings, and toppings.
What makes Here-O donuts different?
Our sourdough base gives each donut a lighter texture, balanced flavor, and a more refined bite.
Do you offer savory items?
Yes, we offer savory pastries, bagel sandwiches, and bites made for breakfast, lunch, or a satisfying snack.
Do your products contain allergens?
Some products may contain gluten, dairy, eggs, nuts, soy, or other allergens. Please contact our team before ordering if you have allergy concerns.
Cheesecakes & Custom Orders
Do you offer cheesecakes?
Yes, we offer creamy cheesecakes, including Basque Cheesecake and Blueberry Cheesecake, depending on availability.
Can I request a custom cheesecake?
Yes, you can submit a custom cheesecake inquiry through our website. Our team will contact you to confirm the details, availability, and quote.
Can I add a message to the cheesecake?
Yes, custom messages may be available depending on the cheesecake style and final confirmation from our team.
How early should I request a custom cheesecake?
We recommend sending your request in advance so our team can confirm the design, size, availability, and preparation time.
Events & Catering
Do you offer catering for events?
Yes, we offer catering for birthdays, corporate gatherings, meetings, gifting, activations, and private events.
What can I order for events?
Our event options may include mini donuts, donut boxes, pastries, cheesecakes, savory items, and coffee options.
Can Here-O prepare custom event orders?
Yes, you can share your event details with us, and our team will recommend suitable products and quantities.
Coffee
What coffee do you use?
We serve Don Tulio coffee, made with coffee sourced from our farm in Colombia and locally roasted in the UAE.
Do you offer hot and iced coffee?
Yes, we offer Don Tulio coffee served hot or iced.
Do you offer coffee for groups?
Yes, we offer Don Tulio coffee options for meetings, gatherings, and office sharing. Available flavors and formats may vary depending on order size and confirmation.
Support
Can I change my order after placing it?
Please contact us as soon as possible. Changes depend on the order status, preparation stage, and availability.
What should I do if there is an issue with my order?
Please contact our team with your order details, and we will assist you as quickly as possible.
Do you accept bulk orders?
Yes, bulk orders are welcome for gifting, office events, meetings, and celebrations. Advance notice is recommended.
